This policy sits alongside your legal rights and does not replace them.
Your right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days of receiving it. Tell us within that period by emailing hello@jolturn.co.uk with your order number. You then have a further 14 days to return the goods. We will refund the price you paid, plus standard outbound delivery, within 14 days of receiving the goods back. You are responsible for the cost of returning the goods, and we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and function of the product.
Our 30-day return
Beyond the statutory period, we will accept returns up to 30 days from delivery provided the product is unused and returned in its original packaging with all accessories. Email hello@jolturn.co.uk with your order number and we will send you the return details. Return postage is the customer's responsibility. Refunds are issued to the original payment method once the item reaches us and has been checked.
Faulty or misdescribed goods
Under the Consumer Rights Act 2015, if the product is faulty, not as described or not fit for purpose you may reject it for a full refund within 30 days of delivery. After 30 days, and for the first six months, you are entitled to a repair or replacement, and to a refund if that is not possible. These rights are not affected by anything in this policy.
Contact
Email hello@jolturn.co.uk with your order number and a short description of the issue. We aim to reply within one working day, Monday to Friday.