Delivery, returns and the warranty.
Delivery
Orders are dispatched within one to three working days, Monday to Friday, and every order is tracked. Delivery times count from the day you order. The VAC takes 4 to 9 days. We're experiencing high demand on the Jump Star and the AIR, so they're taking 11 to 18 days. Your tracking link is emailed once the parcel is with the carrier, and it is the most accurate answer to where your parcel is.
Tracking can go a few days between scans while a parcel is in transit. If your order has not arrived within 15 working days of dispatch, email info@jolturn.co.uk with your order number and we will chase it.
We deliver to UK addresses. The full terms are in our shipping policy.
Returns
You can return an unused, complete unit in its original packaging within 30 days of delivery. Email info@jolturn.co.uk with your order number and we will send you the return address and instructions. Please wait for our reply before sending anything.
Every Jolturn product has a built-in rechargeable battery, so a return has to go with a courier that accepts lithium batteries and cannot go by ordinary post. Return postage is your cost.
If anything arrives damaged or faulty, email us with your order number and a photo or short video, and we will put it right. Your statutory rights are unaffected. The full terms are in our refund and returns policy.
The Jolturn 12-month extended warranty
Every Jolturn unit is covered for 12 months from the day it is delivered. If it develops a fault in that time, email us and we will repair or replace it. You claim from us, not from a factory, and you do not need to register anything.
The warranty covers defects in materials and manufacture. It does not cover damage from impact, liquids or fire, units that have been opened or modified, use outside the specification, a battery that has failed because the unit was stored without being charged, normal battery ageing, cosmetic wear, or trade use. Charge it at least every six months to keep the battery healthy. A replacement unit carries the remainder of the original 12 months.
If it will not start your car, you get your money back. If a charged Jump Star will not start a vehicle it is specified for (12V, petrol up to 6.0 litres, diesel up to 3.0), used as the manual sets out, email us within 30 days of delivery with your order number and a short video of the attempt. We refund you in full once the unit is back with us. The warranty and the guarantee are in addition to your statutory rights, and the full terms are in our refund and returns policy.
- Email info@jolturn.co.uk with your order number, photos of the unit and a short video of the fault.
- We reply within one working day.
- Once the fault is confirmed, we repair the unit or send a replacement.
Contact
Email info@jolturn.co.uk and include your order number if you have one. A person reads every message and we aim to reply within one working day.
Our policies
The tabs on this page are a summary. The full terms that apply to your order are here:
Refund and returns policy
Shipping policy
Terms of service
Privacy policy
For any assistance or support, email info@jolturn.co.uk.
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