It starts your car or your money back12-month extended warranty

Refund policy

Refund and returns policy

The short version

  • If a charged Jump Star won't start a vehicle it's built for, tell us within 30 days of delivery and we refund you in full once the unit is back with us.
  • Not happy with your VAC or AIR? Tell us within 30 days of delivery and we refund you in full once it is back with us.
  • Every Jolturn product, the Jump Star, the VAC and the AIR, is covered by our 12-month extended warranty.
  • Changed your mind? You have 14 days from delivery to cancel, and 30 days to return an unused product.
  • One email starts any of these: info@jolturn.co.uk. A person replies within one working day.

The rest of this page sets out how each of these works. Nothing here limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. Changing your mind (14-day cancellation)

You can cancel for any reason within 14 days of the day your order arrives. Email info@jolturn.co.uk with your order number and tell us you are cancelling. You then have 14 days to send the product back.

You may open the box and look the product over as you would in a shop. If it has been used, the law lets us reduce the refund by the value it has lost, and on a used product that reduction can be substantial. We count a product as used if, for example, it has been:

  • connected to a vehicle;
  • run as a compressor, a tyre inflator, a vacuum or an air duster;
  • charged and discharged; or
  • returned with parts or packaging missing.

We assess every return on inspection.

We refund the price you paid and the standard delivery charge within 14 days of the product reaching us, or of you sending proof of postage by the service we specified, whichever is sooner. Return postage is your cost.

2. Our 30-day return

After the 14 days, we will still take a product back up to 30 days from delivery as a goodwill return, provided it is:

  • unused;
  • complete, with everything that came in the box, including any clamps, hoses, nozzles, adapters, leads, charging cable, manual and case or bag;
  • in its original packaging, with both the product and the packaging undamaged and unmarked.

On a goodwill return the delivery charge is not refunded and return postage is your cost. We cannot accept a goodwill return on a product that has been used, is incomplete, or has been damaged since delivery. Goodwill returns are at our discretion, and we may decline them where an account shows a pattern of repeated returns.

3. The starting guarantee (Jump Star only)

If a Jump Star will not start a vehicle it is specified for, within 30 days of delivery, we refund you in full once the unit has been returned to us. The guarantee applies where:

  • the vehicle has a 12V system, with a petrol engine up to 6.0 litres or a diesel up to 3.0 litres;
  • the unit was fully charged and used as the manual sets out, including the steps for a deeply discharged battery;
  • you email us within 30 days of delivery with your order number and a short video of the attempt showing the unit's charge level.

We may ask a few questions first, because most failed starts are solved by a step in the manual. When a claim is accepted we send you the return address and instructions. Return postage under this guarantee is your cost, and the refund is issued once the unit has arrived and been checked. If our inspection finds the unit was faulty, section 4 applies and we reimburse your reasonable return postage.

The guarantee covers the unit doing its job. It cannot cover a vehicle battery that is damaged, leaking, frozen or at the end of its life. It also cannot cover a fault elsewhere in the vehicle, such as the starter motor, immobiliser, fuel or wiring. It applies once per order, to the original buyer. The starting guarantee applies to the Jump Star only. The VAC and the AIR have their own money-back guarantee in section 3a.

3a. The 30-day money-back guarantee (VAC and AIR)

If you are not happy with your Jolturn VAC or Jolturn AIR, for any reason, you can return it within 30 days of delivery for a full refund of the price you paid for it. You may use it first. The guarantee applies where:

  • you email us within 30 days of delivery with your order number;
  • the product comes back complete, with everything that came in the box, and is not damaged beyond ordinary use.

When you email us we send you the return address and instructions, and we refund you once the product has arrived and been checked. Return postage is your cost. If our inspection finds the product was faulty, section 4 applies and we reimburse your reasonable return postage.

The guarantee applies once per product, to the original buyer, and section 7 applies to bundles. It does not cover damage from misuse, liquids or drops, or a product that has been opened up or modified.

4. Faulty, damaged or incorrect items

If something arrives damaged, faulty or wrong, email us with your order number and photographs or a short video of the problem. If it was damaged in transit, include a photograph of the outer packaging. Please tell us within 48 hours of delivery where you can. Early notice lets us claim from the carrier. Damage reported late is much harder to tell apart from damage after delivery.

Once we can see the problem from your photographs or video, we put it right. In most cases we can confirm a fault from that evidence and will send a replacement or refund without needing the product back. Where we do need it returned, we send you the return address and instructions and reimburse your reasonable return postage once the fault is confirmed.

Within 30 days of delivery you may reject a faulty product for a full refund. After that we will repair or replace it, and refund you if neither is possible. After six months we may ask for evidence that the fault was present when the product was delivered.

A fault is a defect in materials or manufacture. It does not include:

  • damage from impact, crushing, dropping, liquids or fire;
  • opening, repairing or modifying the product;
  • use on vehicles, tyres or for jobs outside the specification;
  • a battery that has failed because the product was stored flat;
  • the gradual loss of battery capacity that every rechargeable battery shows with age;
  • blocked filters, nozzles or hoses, or a motor damaged by vacuuming liquids or fine dust it is not made for;
  • ordinary cosmetic wear.

5. The 12-month extended warranty

Every Jolturn product is covered for 12 months from delivery against defects in materials and manufacture. The remedy is a repair or a replacement, at our choice. A replacement carries the remainder of the original 12 months.

To claim, email info@jolturn.co.uk within the 12 months with your order number, photographs of the product and a short video showing the fault. We may ask you to try a simple step from the manual first.

The warranty covers one replacement per product. If a replacement develops the same fault, we may refund what you paid for that product instead of sending another.

The warranty does not cover the items listed at the end of section 4, products used for trade or commercial purposes, or products bought from anyone other than us. It applies to the original buyer at a UK address and is in addition to your statutory rights.

6. How to return something

Email us first and wait for our reply. We provide the return address and instructions when you request a return, and returns sent anywhere else cannot be processed.

Every Jolturn product has a built-in rechargeable battery. Lithium batteries are classed as dangerous goods and cannot go by ordinary post, so a return must be sent with a courier that accepts them. Expect this to cost more than standard postage. We will tell you which service to use and how to pack and label the parcel.

We cannot refund a product that is refused, confiscated, lost or destroyed because it was sent another way, or sent without contacting us. Use a tracked service and keep your proof of postage. The parcel is your responsibility until it reaches us.

7. Bundles, discounts and gifts

If you bought more than one unit at a bundle price and return only some of them, the units you keep are charged at the single-unit price and we refund the difference. On a goodwill return, if what you keep no longer qualifies for free delivery, the standard delivery charge is deducted. Any free item sent with the order must come back with it.

8. Refunds

We inspect every return and email you the outcome. Refunds go to the original payment method only, within 14 days of our decision. Your bank may take a further three to five working days to show it.

9. Before you contact your bank

If something has gone wrong, email us first. Almost everything is settled in one reply. A chargeback raised while we are resolving an order freezes the refund until the bank decides, which takes weeks. Where a chargeback is raised, we respond with the order, delivery and correspondence records.

10. Who this policy covers

This policy applies to consumers buying for personal use at a UK delivery address. Orders placed for business or trade use do not carry the 14-day cancellation right, the goodwill return or the extended warranty.

11. Changes

The version on this page when you order is the version that applies to your order. Orders placed before 19 October 2026 keep the 24-month warranty that applied when they were placed.

Contact: info@jolturn.co.uk · Monday to Friday, 9am to 5pm