It starts your car or your money back12-month extended warranty

Terms of service

Terms of service

These terms set out how you buy from Jolturn. They apply to every order placed through this website, so please read them before you order. Nothing in these terms reduces your rights as a consumer under UK law.

1. Who we are

Jolturn sells the Jolturn Jump Star, the Jolturn VAC and the Jolturn AIR to customers in the United Kingdom. You can reach us at info@jolturn.co.uk, Monday to Friday, 9am to 5pm. A person reads every message and we aim to reply within one working day.

2. These terms

The version published on this page when you place your order is the version that applies to that order. Our shipping policy, refund and returns policy and privacy policy form part of these terms. Together they are the whole agreement between us. Nothing said in an advert, email or message changes them unless we confirm it in writing. If any part of these terms turns out to be unenforceable, the rest continue to apply.

3. Who can buy from us

You must be at least 18 and give a delivery address in the United Kingdom.

These terms assume you are buying as a consumer, for personal use. If you are buying for a business, the following do not apply to you, and section 11 limits what we are liable for:

  • the 14-day cancellation right;
  • the 30-day return;
  • the starting guarantee;
  • the money-back guarantee on the VAC and the AIR;
  • the 12-month extended warranty.

We may refuse or cancel any order and refund it in full. That includes orders we reasonably believe are fraudulent or placed for resale, and orders placed by someone with a history of repeated returns or chargebacks.

4. Our products and the information about them

We describe our products as accurately as we can. Performance figures come from the manufacturer's specification and are given in good faith. They include peak current, engine sizes, pressure, airflow, suction, inflation and starting times, running time and weight. They describe what a product is rated to do under test conditions. Results depend on how well it is charged, the temperature, and the state of your vehicle, battery or tyres.

The Jump Star is an aid for a flat battery or a soft tyre, and the AIR is an aid for keeping tyres at the right pressure. Neither is a substitute for vehicle maintenance, a serviceable battery, a tyre repair or breakdown cover. Check tyre pressures against your vehicle's handbook.

Photographs, packaging and accessories may differ slightly from what arrives. If we find an error in a description, price or availability that affects an order you have placed, we will contact you before dispatch. You can then confirm or cancel the order.

5. Placing an order, and when a contract is formed

Your order is an offer to buy. We accept it, and a contract is formed, when we email to confirm that your order has been dispatched. The contract is not formed when you place the order or when payment is taken. If we cannot accept your order for any reason, we will tell you and refund any payment in full.

6. Prices, payment and offers

Prices are in pounds sterling and include VAT. The delivery charge, and whether your order qualifies for free delivery, are shown at checkout before you pay. We take payment when you order, through our payment provider. Card numbers do not reach us.

Prices and offers can change or end at any time, but a change never affects an order we have already accepted. If a price is obviously wrong and you could reasonably have recognised it as an error, we do not have to supply at that price. Discount codes are limited to one per order and cannot be applied after an order is placed. We may withdraw them where they have been shared or used in a way we did not intend.

7. Delivery

Where we deliver, how long it takes and what happens if a parcel is delayed or lost are set out in our shipping policy. Delivery times are estimates, not guaranteed dates. The goods are your responsibility from the moment they are delivered to the address you gave us. That includes delivery to a neighbour or a safe place where the carrier's tracking records it. You own them once we have received payment in full.

8. Cancelling, returning, the guarantee and the warranty

Our refund and returns policy sets out your 14-day right to cancel, our 30-day return, the starting guarantee (Jump Star only), the 30-day money-back guarantee (VAC and AIR), and how refunds and faults are handled.

Every Jolturn product carries a 12-month extended warranty from the day it is delivered. The warranty covers defects in materials and manufacture. The remedy is a repair or a replacement, at our choice, and a replacement carries the remainder of the original 12 months. The warranty covers one replacement per product. The warranty does not cover:

  • damage from impact, crushing, dropping, liquids or fire;
  • opening, repairing or modifying the product;
  • use outside the specification or the manual;
  • a battery that has failed because the product was stored without being charged;
  • the gradual loss of capacity that every rechargeable battery shows with age;
  • cosmetic wear;
  • trade or commercial use.

The warranty applies to the original buyer, in the UK, and is in addition to your statutory rights.

9. Using our products safely

Every Jolturn product contains a rechargeable battery, and the Jump Star delivers a high current. Used incorrectly they can cause fire, burns, injury or damage to your vehicle. Read the manual before you use any of them, and in particular:

  • charge them only with the cable supplied, or one meeting the specification in the manual, and do not leave them charging unattended for long periods;
  • charge them at least every six months, and do not store them flat;
  • do not open, modify, pierce, crush or submerge them;
  • keep them away from children, and out of sustained heat such as direct sun through glass;
  • stop using a product and contact us if it becomes hot, swells, is damaged, or behaves unexpectedly.

For the Jump Star:

  • follow the connection order and the polarity set out in the manual;
  • use it only on 12V systems within the engine sizes stated;
  • do not use it on a battery that is damaged, leaking, frozen or visibly swollen;
  • do not use it where there is fuel vapour, a spark or a naked flame.

For the Jump Star's compressor and the AIR, do not run them beyond their rated continuous running time, and never leave them running unattended. For the VAC, do not use it on liquids, wet surfaces, fine dust such as plaster or ash, or anything hot.

You are responsible for using our products in line with the manual and for judging whether they are suitable for your vehicle. If you are not confident jump starting a vehicle, use a qualified mechanic or a breakdown service. Nothing in this section limits our responsibility for a product that is faulty or not as described.

10. Battery disposal

Every Jolturn product contains a rechargeable battery and must not go in household waste. At the end of its life, take it to a local recycling point that accepts batteries and electrical equipment.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for:

  • loss that is not foreseeable;
  • loss caused by using a product against the manual, outside its specification or against section 9;
  • the cost of recovery, repairs, travel, missed appointments or lost earnings where the product was not charged, was unsuitable for the vehicle, or the vehicle had another fault.

We do not exclude or limit our liability where it would be unlawful to do so. That includes:

  • liability for death or personal injury caused by our negligence;
  • liability for fraud;
  • liability for breach of your legal rights in relation to the goods;
  • liability under the Consumer Protection Act 1987.

If you buy or use a product in the course of a business, we have no liability for loss of profit, business, contracts or opportunity. Our total liability to you is limited to the price you paid for the order.

12. Your account and this website

Keep your login details to yourself and tell us if you think someone else has used them. You may use this website for lawful purposes only. You must not try to gain unauthorised access to it, interfere with how it works, scrape it, or copy substantial parts of it. The content on this site belongs to us or our licensors. That covers the text, images, video, the Jolturn name and logo, and the way they are arranged. You may view and print the content for your own use. Anything beyond that needs our permission. We are not responsible for the content of other websites we link to.

13. Reviews and anything you send us

If you send us a review, photograph, video, question or suggestion, you give us permission to use it without payment. That includes using it on this website, in emails and in advertising. You confirm that it is your own work and that it is accurate. You also confirm that anyone identifiable in it has agreed to appear. We may decline to publish, edit for length, or remove anything unlawful, abusive, misleading or irrelevant.

14. Things outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. Examples include:

  • severe weather;
  • carrier or customs delay;
  • supplier failure;
  • industrial action;
  • interruption to power, payment or telecommunications services.

If one of these events affects your order, we will tell you. We will then either agree a new delivery date with you or refund you in full.

15. Ending the agreement

You may end the contract in the circumstances set out in our refund and returns policy. We may end it, cancel your order and refund you in three cases:

  • a payment is not made, or is reversed;
  • you do not give us the information we need to deliver;
  • we reasonably suspect fraud or misuse of an offer.

16. Disputes and chargebacks

If something has gone wrong, email info@jolturn.co.uk with your order number first. Almost everything is settled in one reply. If you raise a chargeback with your bank, we respond with the order, delivery and correspondence records. Any refund we were processing is paused until the bank decides. We are not a member of an alternative dispute resolution scheme. If we cannot settle a complaint between us, you are free to take the matter to court.

17. General

These terms are between you and us, and nobody else has rights under them. We may transfer our rights and obligations to another organisation, and this will not affect your rights. If we do not enforce a term straight away, we can still enforce it later.

18. Privacy

How we collect, use and store your personal information is set out in our privacy policy.

19. Governing law

These terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales. If you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland, in Northern Ireland.

Contact: info@jolturn.co.uk · Monday to Friday, 9am to 5pm